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"[On-Demand Research Webinar] ServiceOps 2024: automation and (gen)AI-powered IT service and operations"

75% of organizations have a ServiceOps initiative. Get other insights when you watch this on-demand webinar.

Get insights into EMA's third annual global research into real-world ServiceOps.

Some of the key findings include:

- 80% of CxOs say they’ve reorganized to take advantage of AI and automation.
- 75% of organizations have a ServiceOps initiative either formal or informal.
- 50% of those organizations with mature (2+ years) ServiceOps initiatives in place report IT service quality as outstanding compared to 18% just beginning.

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